Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Centre
  1. Help Centre
  2. Proteus Controller Support Centre

Suggest a new feature

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"f5f6b3cf7d70cb90dff7f6c670dc73e551abb77c_lout","branding":{"id":"1","key":"pcet","name":"Proteus Controller Support Centre","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00b6cc","headerLinkHoverBGColor":"#00b6cc","headerBadgeColor":"#00b6cc"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0baf65e2-ab64-4971-bea1-d84f95fb8dbf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDU4NzU2My02OTlmLTRhODAtOTY3NS1lYzYxNmVkMTZkNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiYWY2NWUyLWFiNjQtNDk3MS1iZWExLWQ4NGY5NWZiOGRiZiI6WyJyZWFkIl19LCJleHAiOjE3NjUxOTc3MDEsIm5iZiI6MTc2NTE5NzEwMX0.zOLkbau_cupNz8pa_hdlRdjiGEnSuUtYCHeRHbKUGDI&client=60587563-699f-4a80-9675-ec616ed16d56&mode=fit","logoId":"0baf65e2-ab64-4971-bea1-d84f95fb8dbf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ByoWave Proteus Controller Support Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"Email Confirmation Issue","userInitialAnnouncementMessageWiki":"<p>We are aware of an issue on the website where confirmation emails are not always sent. If you have this issue please contact our Support team below to get your email confirmed</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the ByoWave Proteus Controller Support Centre","sharedPortalName":"Help Centre","announcementHeader":"Email Confirmation Issue","announcementMessage":"We are aware of an issue on the website where confirmation emails are not always sent. If you have this issue please contact our Support team below to get your email confirmed","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#9500ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/08ec56a0-adef-4f86-9884-6a666b716d10/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDU4NzU2My02OTlmLTRhODAtOTY3NS1lYzYxNmVkMTZkNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA4ZWM1NmEwLWFkZWYtNGY4Ni05ODg0LTZhNjY2YjcxNmQxMCI6WyJyZWFkIl19LCJleHAiOjE3NjUxOTc3MDEsIm5iZiI6MTc2NTE5NzEwMX0.HqfwO7A2Z2oZUVE82mNZV0l17K28TDGS2R4pJFQ2u-o&client=60587563-699f-4a80-9675-ec616ed16d56&height=300&mode=fit","bannerMediaApiFileId":"08ec56a0-adef-4f86-9884-6a666b716d10","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"pcet","projectId":10044,"serviceDeskId":1,"name":"Proteus Controller Support Centre","description":"<p>Welcome! You can raise a request for help with the Proteus Controller hardware or software here</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10","name":"3D Print Design Request","descriptionHtml":"<p>Didn't find the 3D print design you were looking for? Share your idea with the team, and we will do our best to help your idea come to life!</p>","callToAction":"3D Print Design Request","introHtml":"<p>3D Print Design Request</p>","icon":10582,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"9","name":"Returns and exchanges","descriptionHtml":"","callToAction":"Returns and exchanges","introHtml":"<p>Ask us about returning or exchanging a product.</p>","icon":10532,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help building or using your controller, or need some troubleshooting tips?</p>","icon":10520,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10,6,7,8,1,9,4],"2":[1,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bca7cdc7-b82a-3788-8b63-c9e086f5b5b1","appLinkName":"","appLinkUrl":"","spaceKey":"PCET","spaceName":"Proteus Controller External Testing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://byowave.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDU4NzU2My02OTlmLTRhODAtOTY3NS1lYzYxNmVkMTZkNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxOTgzMDEsIm5iZiI6MTc2NTE5NzEwMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.GhI-SIGLKxdGiVI6V8WCbuHJfNoq9B-BIbKNsNMliaI","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"60587563-699f-4a80-9675-ec616ed16d56","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10044,"issueType":{"id":"10102","name":"New Feature"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10535,"iconUrl":"https://byowave.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-12-08T12:31:41+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bca7cdc7-b82a-3788-8b63-c9e086f5b5b1","appLinkName":"","appLinkUrl":"","spaceKey":"PCET","spaceName":"Proteus Controller External Testing","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://byowave.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDU4NzU2My02OTlmLTRhODAtOTY3NS1lYzYxNmVkMTZkNTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxOTgzMDEsIm5iZiI6MTc2NTE5NzEwMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.GhI-SIGLKxdGiVI6V8WCbuHJfNoq9B-BIbKNsNMliaI","targetCollection":"upload-project-10044","endpointUrl":"https://api.media.atlassian.com","clientId":"60587563-699f-4a80-9675-ec616ed16d56","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=byowave","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f5f6b3cf7d70cb90dff7f6c670dc73e551abb77c_lout","baseUrl":"https://byowave.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://byowave.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"60587563-699f-4a80-9675-ec616ed16d56","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c4784aab11fa45629a80422a8c1f6708","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://byowave.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}